Frequently asked questions

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

How can I pay?

All international credit/debit cards accepted. Payments for Loguetown are made & Secured by PayPal, but you do not need to own a PayPal account to pay. You may enter your credit card’s data directly at PayPal and complete your payment. You don’t need to register a PayPal account neither.

Are my payments secure?

Yes, it’s 100% Secured.
We do not share any information we collect through orders or contact inquiries. The information is solely used to complete your order or respond to your inquiry.

How long does shipping take?

Standard Shipping is 3-7 weeks (15-39 business days), depending on your location. Some items may arrive sooner than others, however most fall within the 3-7 week delivery window.

(Brazil and Italy might take a little longer)

How do I receive multiple item order?

In order to expedite delivery of your order, we may ship items at different times from different shipping centers. Our goal is to get you your order as fast as possible!

Where do you ship the items from?

We have many customers worldwide, and we want to deliver the item as soon as we can. We ship our products from various of our supplier from different channels worldwide, to easily deliver the item to you.

I’ve put a wrong shipping address and/or picket a wrong size/variant! Can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can’t promise anything as all our items are usually processed immediately after you order and ship out the same day or few days after. If your order has already entered the shipping process, we won’t be able to stop it. Contact us anyway, we still care and we’ll try to make it right for you. We know how frustrating it can be to pay for something you can’t use.

What if I don’t receive my item? Do you guarantee delivery?

We 100% guarantee delivery of every item! If you do not receive your order within the delivery window, simply contact us at support@loguetown.com and we will get you taken care of!

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